789bat Privacy Policy

1. Introduction

789bat ("the Platform", "we", "us", or "our") operates the online casino and sports betting services accessible at 789bat.casa. As an operator serving Members across Malaysia and other permitted jurisdictions, we are committed to handling personal data responsibly and in compliance with applicable data protection legislation.

This Privacy Policy sets out in full the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. "Personal data" means any information that identifies, or could reasonably be used to identify, a natural person — including your name, email address, residential address, financial details, and technical identifiers such as IP addresses and device identifiers.

2. Definitions

The following defined terms are used throughout this Privacy Policy:

3. Data We Collect

Depending on how you interact with the 789bat Platform, we may collect and process the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name, date of birth, and gender
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address and telephone number
• Government-issued identity card or passport number (for KYC verification)

3.2 Financial Data

• Bank account details and registered payment method names (e.g., Maybank, CIMB, Public Bank, Hong Leong)
• E-wallet identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay) where used for deposits or withdrawals
• Transaction history, including MYR deposit amounts, withdrawal requests, and bonus credits
• Cryptocurrency wallet addresses where crypto payment methods (BTC, ETH, USDT) are used

3.3 Account & Activity Data

• Username, password (stored in encrypted form), and account preferences
• Betting and gaming history, including markets wagered, game sessions, and win/loss records
• Responsible gambling tool settings, including deposit limits and self-exclusion status
• Communication records including support chat transcripts and email correspondence

3.4 Technical Data

• IP address, device type, operating system, and browser information
• Session timestamps, pages visited, and click-path data
• Cookies and similar tracking identifiers (see Section 8)

4. How We Collect Data

789bat collects personal data through the following primary channels:

• Direct submission: Information you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in a promotion.
• Automated collection: Technical data gathered automatically when you access the Platform, including IP addresses, browser fingerprints, session data, and cookie-based identifiers.
• Third-party sources: Identity verification providers, payment processors, fraud detection services, and — where applicable — publicly available records used to validate the information you have supplied.

5. Data Processing & Legal Basis

We process personal data only where we have a valid legal basis to do so. The table below sets out the primary purposes for which we process data and the corresponding legal basis in each case:

6. How We Use Your Data

789bat uses the personal data we hold about you for the following purposes:

• To create, maintain, and administer your Member Account on the Platform
• To verify your identity and age in compliance with applicable regulations
• To process MYR deposits and withdrawals through your selected payment method
• To manage and apply bonuses, promotions, and loyalty programme benefits to your Account
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities
• To provide 24/7 customer support and resolve account-related queries
• To send essential service communications including transaction confirmations, policy updates, and security alerts
• To send promotional communications where you have provided consent to do so, and to withdraw that consent at your request
• To monitor and analyse usage patterns for the purpose of improving Platform performance and user experience
• To enforce our Terms & Conditions and comply with legal and regulatory obligations
• To support responsible gambling monitoring, including enforcing self-exclusion and deposit limit settings

7. Data Sharing & Disclosure

789bat does not sell, rent, or trade your personal data. We may, however, share your data with the categories of recipient listed below, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

7.1 Service Providers

We engage trusted third-party service providers to assist us in operating the Platform. These include payment processors, identity verification providers, cloud hosting services, fraud detection platforms, and customer relationship management tools. These providers process data solely on our documented instructions and may not use it for their own purposes.

7.2 Regulatory & Legal Authorities

We may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required or permitted by applicable law. This includes disclosures required under anti-money laundering regulations, court orders, or formal legal processes.

7.3 Game Studio Partners

Technical data such as session identifiers and game-round records may be passed to our licensed game studio partners for the purpose of game integrity verification, dispute resolution, and audit. No personally identifiable information is shared with game studios beyond what is technically necessary for these functions.

8. Cookies & Tracking Technologies

789bat uses cookies and similar technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise your session, remember your preferences, and analyse usage patterns.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled and do not require consent.
• Functional cookies: Enable personalised features such as saved login preferences and language settings.
• Analytics cookies: Allow us to measure and analyse how Members interact with the Platform so we can improve performance and usability.
• Security cookies: Used to detect and prevent fraud, protect against session hijacking, and enforce authentication controls.

8.2 Managing Cookies

You may configure your browser to refuse all or some cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies may impair your ability to use the Platform, including logging into your Account and placing wagers.

9. Data Retention

789bat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active Account data: Retained for the full duration of your Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or Account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years for audit, regulatory, and dispute resolution purposes.
• Support communications: Retained for three (3) years to support ongoing service improvement and potential dispute resolution.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction policy.

10. Data Security

789bat implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Our security framework includes, but is not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data fields at rest, including passwords and financial identifiers
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Multi-factor authentication for internal administrative systems
• Regular third-party security audits and penetration testing
• Continuous automated monitoring for suspicious access patterns and data anomalies

While we take all reasonable steps to protect your data, no electronic transmission or storage system is entirely impenetrable. If you have reason to believe your Account security has been compromised, you must notify our support team immediately.

11. Your Rights

Subject to applicable data protection law, you hold the following rights with respect to personal data that 789bat processes about you. To exercise any of these rights, please contact our compliance team using the contact details in Section 15.

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to access requests within thirty (30) days of receipt, subject to verification of your identity.

11.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold. Minor corrections to contact details may be made directly through your Account settings.

11.3 Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data must be retained for regulatory or legal compliance reasons and cannot be deleted upon request.

11.4 Right to Restriction

You may request that we restrict processing of your data — for instance, while we verify the accuracy of data you have contested. During a restriction period, we will store but not actively use the affected data.

11.5 Right to Object

Where we process your data on the basis of legitimate interest, you have the right to object to that processing. You also have the right to object to your data being used for direct marketing at any time, with immediate effect.

11.6 Right to Withdraw Consent

Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time by updating your Account notification preferences or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12. Minors & Age Restriction

789bat is strictly an adults-only Platform. The minimum age to register an Account and access any service on the Platform is 21 years of age. We do not knowingly collect or process personal data from any person under 21.

Age verification is conducted as part of the KYC process for all new Members. Where we discover that personal data belonging to a person under 21 has been collected — whether through misrepresentation during registration or otherwise — we will permanently close the Account, void any associated transactions, and delete all personal data held in connection with that Account to the extent permitted by law.

13. Third-Party Services

The 789bat Platform may integrate with or reference third-party tools such as payment gateways and identity verification services that operate under their own privacy frameworks. While we select service providers with due care and require contractual data protection standards, we are not responsible for the privacy practices of third-party services operating independently of the Platform.

Payment method providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong process your financial transaction data under their own terms and privacy policies, which we encourage you to review directly.

14. Changes to This Privacy Policy

789bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will update the "Last reviewed" date at the top of this page and, where appropriate, notify affected Members by email or via a Platform notification.

Your continued use of the 789bat Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept a material change, you should discontinue use of the Platform and contact our team to close your Account in accordance with our Account closure procedure.

15. Contact Us

For any privacy-related queries, data rights requests, or concerns about how 789bat processes your personal data, please contact our compliance team. All formal privacy correspondence should reference the subject line "Privacy Request — [nature of request]" to ensure prompt routing to the appropriate team.

Our support contact details — including the platform email address — are published in the footer of every page on 789bat.casa. Our team is available around the clock via live chat for general account and service queries, while formal privacy and data protection requests are handled during standard compliance review cycles with a target response time of thirty (30) days.